Shipping Policy
Shipping Policy
Processing Time
All orders are processed within 7-12 business days of being placed.
Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email with tracking details as soon as your order is dispatched.
During sales, promotions, or peak periods, processing may take slightly longer. We'll always let you know if there's a delay.
Shipping Rates
Shipping is free on all orders within the UK. No minimum spend.
Delivery Times
Orders are dispatched from our UK-based warehouse.
Estimated delivery once dispatched: 7-12 business days for all orders.
These are estimates provided by our carrier, not guarantees. Total time from order to delivery is processing time plus delivery time.
Order Tracking
Once your order is dispatched, you'll receive an email with a tracking number. Tracking can take up to 24 hours to show movement after you receive it.
If you haven't received tracking details within 3 business days of ordering, check your spam folder, then email us at support@trytagless.com.
Delays
Delivery estimates are provided by our carrier and are not guaranteed. We're not responsible for delays caused by carriers, weather, natural disasters, industrial action, or other events outside our control.
During peak periods such as Christmas and major sales events, carrier networks slow down. Please allow extra time and order early if you need your item by a particular date.
Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer.
If a parcel is returned to us as undeliverable due to an incorrect address or an uncollected delivery, we can reship it at your expense, or refund the order minus any costs incurred.
Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, contact us at support@trytagless.com within 7 days of the expected delivery date with your order number and photos where relevant.
We'll open an investigation with the carrier and arrange a replacement or refund in line with our Refund & Return Policy. Carrier investigations can take 5-10 business days to resolve.
Parcels marked as delivered by the carrier but not found should be reported to us within 7 days. We'll help you trace them, but we recommend checking with neighbours and your local post office first.
International Orders
We currently ship within the UK only. If you'd like to order from overseas, email us at support@trytagless.com and we'll let you know if we can arrange it.
Contact
For any shipping questions, contact us at support@trytagless.com. We aim to respond within 2 business days.